Customer Portal FAQ

Answering commonly asked questions about Stay Ai's customer portal.

Cecilia Wilbur avatar
Written by Cecilia Wilbur
Updated over a week ago

What is the Customer Portal?

The customer portal is where your customers will access subscription details, manage their subscriptions, add new products to their upcoming orders, and manage profile information. More guidance on how to customize the customer portal can be found in this Stay Ai Customer Portal article.

The Stay Ai Merchant Portal is where you can create a cohesive experience between your Shopify theme and our hosted customer portal.

Can customers update their shipping address for subscriptions themselves?

Customers can update their personal information within the customer portal by clicking the Update My Info button. You can update what information is required, and if customers should be prevented from updating their shipping information to specific locations by navigating to the Shipping Plans section of the Stay Ai Merchant Portal.

What if a customer needs to change the email associated with their subscription?

Customers can update their personal information within the customer portal by clicking the Update My Info button.

Is an account automatically created when a customer purchases a subscription?

No, however, we suggest that merchants setup a "Manage Subscriptions With Passwordless Login" option so customers can input the email they used to checkout with their subscription, and receive a one time verification code to gain access to their customer portal. With this, there is no account creation needed!

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