How to Integrate
Navigate to the Integrations page in the Stay Ai merchant portal.
Here, you will see a Yotpo section where you will be able to start the integration
Click Integrate with Stay Ai.
Click Install
Click Connect
You will be taken to a modal where you will authenticate through Yotpo. Once authenticated, you will be taken back into Stay, and see a "Connected" indicator on your Yotpo modal
Come back to Stay, and "Continue"
Click "Finish", and you're connected!
Now, you can go into Yotpo and setup flows based off of the pre-populated Stay AI triggers within the interface.
If the integration was not successful or you do not see events populating in Yotpo, please reach out to Stay's CS team for assistance.
What Can You Do with the Yotpo // Stay Integration?
Yotpo enables you to communicate with your subscribers, using a voice that is custom to your brand. You will be able to let them know that their order is coming, and other information regarding their subscription lifecycle.
Within Yotpo, you can configure your flows, and setup the text response that corresponds to each trigger. You will notice that there are pre-populated triggers with sample messages once you complete your integration. You can then customize those messages to fit your needs.
We have integrated information so the following SMS and email notifications can be sent:
Stay AI Subscription Paused
Stay Subscription Started
Stay AI Subscription Purchased
Stay AI Subscription Canceled
Stay AI Order Upcoming
Stay Billing Attempt Failed
Stay AI Item Out of Stock
Stay AI Subscription Expired
Stay AI Gift Sent
When customizing the messages sent after an event is triggered, you can add the following variables that will pull in dynamic information from the user's profile.
city - City on Customer's shipping address
country - Country on Customer's shipping address
createdAt - Date the subscription was created
discountedPrice - Price on subscription including the discount
email - Email on the subscription
firstName - First Name of Customer
lastName - Last Name of Customer
loginLink - magic link for the customer portal
nextBillingDate - Next scheduled billing date for the subscription
orderId - Shopify Order ID
orderIntervalFrequency - Amount of time in between shipments
orderIntervalUnit - Unit of time in between shipments (weeks, months, years)
orderNumber - Order cycle number for the. upcoming shipment on the subscription
phone - Phone number for the Customer
price - Price of the subscription
province - Province (if applicable) on the Customer's shipping address
stayActiveSubscriber - Pulls in Yes or No value for active subscribers
stayActiveSubscriptionCount - Amount of active subscriptions for the customer
stayActiveSubscriptionVariantIds - Pulls in Variant IDs on the Subscription
stayActiveSubscriptionChargeCount - Amount of charges for the subscriber on Stay
stayCancelledSubscriptionCount - Amount of cancelled subscriptions for the customer
stayExternalCustomerId - Customer ID on Stay
stayFirstChargeProcessedAt - Date of first subscription charge on Stay
stayOrderId - Order ID on Stay
staySubscriptionId - Subscription ID on Stay
staySubscriptions - Pulls the product names on the subscription
subscriptionContractID - Contract ID on Stay
Once your messages are customized to your liking, your flows can be set live. And you're done! Your subscribers will be receiving your customized SMS and Email notifications moving forward.
Any questions? Please reach out to your CS representative for help!