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Yotpo SMS & Email Integration
Yotpo SMS & Email Integration

Maintain brand loyalty and keep your subscribers in the loop with the new Yotpo // Stay integration!

Karin Brashears avatar
Written by Karin Brashears
Updated over 3 months ago

How to Integrate

  1. Navigate to the Integrations page in the Stay Ai merchant portal.

    1. Here, you will see a Yotpo section where you will be able to start the integration

  2. Click Integrate with Stay Ai.

  3. Click Install

    1. Click Connect

      1. You will be taken to a modal where you will authenticate through Yotpo. Once authenticated, you will be taken back into Stay, and see a "Connected" indicator on your Yotpo modal

    2. Come back to Stay, and "Continue"

    3. Click "Finish", and you're connected!

    Now, you can go into Yotpo and setup flows based off of the pre-populated Stay AI triggers within the interface.

    If the integration was not successful or you do not see events populating in Yotpo, please reach out to Stay's CS team for assistance.

What Can You Do with the Yotpo // Stay Integration?

Yotpo enables you to communicate with your subscribers, using a voice that is custom to your brand. You will be able to let them know that their order is coming, and other information regarding their subscription lifecycle.

Within Yotpo, you can configure your flows, and setup the text response that corresponds to each trigger. You will notice that there are pre-populated triggers with sample messages once you complete your integration. You can then customize those messages to fit your needs.

We have integrated information so the following SMS and email notifications can be sent:

  • Stay AI Subscription Paused

  • Stay Subscription Started

  • Stay AI Subscription Purchased

  • Stay AI Subscription Canceled

  • Stay AI Order Upcoming

  • Stay Billing Attempt Failed

  • Stay AI Item Out of Stock

  • Stay AI Subscription Expired

  • Stay AI Gift Sent

When customizing the messages sent after an event is triggered, you can add the following variables that will pull in dynamic information from the user's profile.

  • city - City on Customer's shipping address

  • country - Country on Customer's shipping address

  • createdAt - Date the subscription was created

  • discountedPrice - Price on subscription including the discount

  • email - Email on the subscription

  • firstName - First Name of Customer

  • lastName - Last Name of Customer

  • loginLink - magic link for the customer portal

  • nextBillingDate - Next scheduled billing date for the subscription

  • orderId - Shopify Order ID

  • orderIntervalFrequency - Amount of time in between shipments

  • orderIntervalUnit - Unit of time in between shipments (weeks, months, years)

  • orderNumber - Order cycle number for the. upcoming shipment on the subscription

  • phone - Phone number for the Customer

  • price - Price of the subscription

  • province - Province (if applicable) on the Customer's shipping address

  • stayActiveSubscriber - Pulls in Yes or No value for active subscribers

  • stayActiveSubscriptionCount - Amount of active subscriptions for the customer

  • stayActiveSubscriptionVariantIds - Pulls in Variant IDs on the Subscription

  • stayActiveSubscriptionChargeCount - Amount of charges for the subscriber on Stay

  • stayCancelledSubscriptionCount - Amount of cancelled subscriptions for the customer

  • stayExternalCustomerId - Customer ID on Stay

  • stayFirstChargeProcessedAt - Date of first subscription charge on Stay

  • stayOrderId - Order ID on Stay

  • staySubscriptionId - Subscription ID on Stay

  • staySubscriptions - Pulls the product names on the subscription

  • subscriptionContractID - Contract ID on Stay

Once your messages are customized to your liking, your flows can be set live. And you're done! Your subscribers will be receiving your customized SMS and Email notifications moving forward.

Any questions? Please reach out to your CS representative for help!


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