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July 2024 Releases

Check out all of our releases in July!

Karin Brashears avatar
Written by Karin Brashears
Updated over a week ago

New Innovation

  • Digital Punch Card (Beta)

    • Enable a nostalgic punch card directly in Stay AI, using our native Digital Punch Card feature

    • Incentivize customers towards repeat purchases by providing free gifts, orders, or discounted orders after a set number of orders

    • Update: Utilize the "Retextion - Punch Earned" event to create Klaviyo flows for when a customer earns a punch!

  • WinBack Engine

    • Utilize Stay AI's market-leading AI model to determine the optimal time to fire your winback flows

    • Once enabled, a "Retextion - Winback Ready" event will fire to your Klaviyo account, letting you know that the churned customer is at their most optimal time to return as an active subscriber

    • Enable the "Winback" parameter in our new and improved URL Builder to easily track Winback success rates!

Feature Releases

  • Failed Billing Report Search Update:

    • Easily navigate the failed billing report, enabling searching by email, subscription ID, and customer name

  • Payment Failure Updates

    • Visual identifiers on both the merchant and customer portal, alerting users to issues with their payment method on file

    • Updates to the subscription history, outlining payment method details and expiration dates for updated payment methods

  • Updates to Returned Dunning Errors

    • Navigate even more specific reporting for failed billing errors, giving you additional insight to handle dunning!

Core Improvements

  • Corrected Display for Next Billing Date on Promotional Email

    • Ensure that the correct billing date displays when using merge tags on the Stay AI Promotion Email

  • Get it Now Optimization

    • Improved Get it Now order flow experience!

    • As we process the order, customers will be alerted that we are billing them for their order, and any updates to their subscription need to wait. This will prevent any potential data mismatches between Shopify and Stay AI

    • If we are unable to process a Get It Now order, if enabled, we will send an alert email to the customer, urging them to try again

  • Discount Stacking API Responsiveness

    • The "Add Discount" API is now responsive to discount stacking set for the merchant

    • Accounts that have multiple discount stacking enabled, will see that reflected when hitting the "Add Discount" API

    • If a merchant does not have multiple discount stacking enabled, RetentionEngine treatments will also respect these settings

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